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Medicare Part B Frequently Asked Questions

Medicare Part B Frequently Asked Questions

What are the eligibility requirements for using Medicare Part B to cover the cost of Doctor On Demand services?

To access Medicare Part B coverage for your visits, you must be enrolled in Part B and provide your valid Medicare number (found on your Medicare Health Insurance card).

What do I need to enroll in Doctor On Demand and access my Medicare Part B benefits?

If you are a Medicare Part B beneficiary, all you need to enroll and access your Part B benefits is a valid email address, your Medicare ID number, and a phone number. You will not need the insurance card for any supplementary coverage, such as Medigap. Ready to see a doctor? Click here to join now.

Is my information secure?

We take your privacy and the security of your information seriously. Doctor on Demand is HITRUST certified and NCQA and URAC accredited, which are the most respected certifications in the healthcare industry. We do not share your personal health information (PHI) information with anyone unless you explicitly request a record of your visit be sent to your primary care physician.

Can I send details of my visit to my primary care physician?

Yes, you can request your visit details to be sent to your primary care physician by completing the following:

  1. Go to www.doctorondemand.com
  2. Login to your account and go to the “My Health” drop-down menu
  3. Select “Visits” from the drop-down. You can now view the visit notes from any of your visits with Doctor On Demand

Once completed, Doctor On Demand will send your request to your primary care doctor. Please note that it can take up to 30 days for visit note requests to be sent.

If I’m already registered with Doctor On Demand, how do I add my Medicare insurance to my account?

Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand on your desktop computer:

If you already have a Doctor On Demand account, you need to sign-in, go to the dropdown menu below your name and select Payments and benefits, then scroll to the insurance section and click Add insurance. Next, select Medicare, and add your Medicare Number.

Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand through the App on your mobile device:

If you already have a Doctor On Demand account, you need to open the app, sign-in, go to My Account, select Add Insurance, select Medicare, and add your Medicare Number

What is the cost for a Doctor On Demand visit?

Medicare Part B now covers Doctor On Demand visits. Doctor On Demand is waiving co-pays for Medicare Part B beneficiaries during the public health emergency as permitted by government policy. This policy may change at any time, but we will always provide an estimated cost and maximum possible cost when you take a visit.

Doctor On Demand also accepts many other types of insurance. Once you create a free Doctor On Demand account, you can check if your insurance is accepted.

If Doctor On Demand is not a benefit offered through your insurance plan, you can still see a provider. It’s free to sign up and your visit price is always shown upfront – with no surprise bills later.

What kind of Medicare coverage do I have?

There are many types of Medicare plans, including Original Medicare Part A, Part B, Medicare Advantage (Part C), Prescription Coverage (Part D) and Medicare Supplement (Medigap) plans. Medicare Part B covers Doctor On Demand at this time.If you have a Medicare Advantage plan, you may also have Doctor On Demand as a covered benefit. You can check if your Medicare Advantage plan offers Doctor On Demand once you create a free Doctor On Demand account. Original Medicare Part A and Part D do not cover Doctor On Demand visits. Yes

What if I have Part B and Medicare Supplement Insurance (Medigap) or am a Medicare-Medicaid Enrollee (dual-eligible)?

If you are a Medicare Part B beneficiary, all you need to enroll and access your Part B benefits is a valid email address, your Medicare ID number, and a phone number. You will not need the insurance card for any supplementary coverage, such as Medigap

What if I have Medicare Part A, but not Part B. I am still working (OR my spouse is still working) and I have benefits from my employer’s health plan (or my spouse’s employer health plan)?

Part A does not cover Doctor On Demand visits, but you or your spouse’s health plan may. You can check if that insurance company offers Doctor On Demand once you create a free account.

What if I have a Medicare Advantage (MA) plan?

Your Medicare Advantage plan, which replaces Medicare Part B, may provide coverage for Doctor On Demand. You can check if your Medicare Advantage plan includes Doctor On Demand as a benefit once you create a free account. We will always verify your eligibility before you see one of our providers and show you the estimated cost and maximum cost for your visit.

Can I access mental health services?

Doctor On Demand offers both medical and mental health appointments; however, we are still in the process of enrolling our mental health providers in Medicare Part B. In the meantime, we encourage you to book a visit with our medical providers, who are cross-trained in mental health services. Your medical provider may recommend that you continue treatment with a mental health provider.

Why am I now able to use Medicare benefits for Doctor On Demand?

On March 6, 2020, the Centers for Medicare and Medicaid (CMS), waived the restrictions on using telemedicine for Medicare beneficiaries in response to the COVID-19 pandemic.

Will I be able to use Doctor On Demand permanently?

CMS waived the restriction on using telemedicine due to the public health emergency. We do not know if this will be a permanent change. Until further notice, telemedicine is considered a covered benefit

I have Part A, but I don’t have Part B. Does Medicare cover my Doctor On Demand visit?

Part A does not cover Doctor on Demand visits. If you don’t have Part B, you may have another form of insurance that offers Doctor On Demand as a benefit. You can check if that insurance company offers Doctor On Demand once you create a free account.