Virtual Primary Care

It depends whether you are covered by certain health plans or employers. Be sure to verify your coverage when registering. If you are covered, you will see the option to book a primary care visit. If you do not have access, you can still see a provider online for urgent care.

Doctor On Demand is a health care service that provides convenient online access to board-certified providers, psychologists, and psychiatrists from any device with a front-facing camera, such as a smartphone, tablet, or computer.

Doctor On Demand providers can treat most common non-emergency medical issues through live, face-face video visits. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule. Urgent and Everyday care visits are available 24/7/365 and mental health care visits such as therapists and psychiatrists need to be booked in advance.

During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand along with the ordering clinician’s interpretation of the results.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “My Health” in the app.

The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

1. If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you in a timely manner.
3. You’ll receive a message confirming that your provider has made this recommendation for a referral and that you’ll hear from us soon.
4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.

In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the Doctor On Demand by Included Health app or by calling 1-866-646-6963.

If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the Doctor On Demand app or by calling Doctor On Demand’s Support team at 1-800-997-6196. Patients can also message us directly through the app and upload consultation notes from specialists as attachments to the message.

We believe that preventive care is a key component of primary care. Our solution was designed to effectively deliver preventive care in a virtual setting. Through video calls, our primary care provider (PCPs) can conduct the majority of the preventive care screenings you may need. 

Preventive care visits will provide our PCPs with a status on your members’ overall health. Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals. Please note that Preventive care is available for patients 18 years and older.

Yes. For urgent needs, you may have a visit with any Doctor On Demand provider. Simply click “See First Available” when you open the Doctor On Demand app. 

However, for preventative care and routine visits we strongly encourage you to see your Doctor On Demand primary care provider. 

Online primary care doctors and nurse practitioners can treat a variety of conditions, including minor illnesses, chronic disease management, routine checkups, and prescription refills.

Yes! Our board-certified providers can prescribe medications when medically necessary.