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24/7 urgent care and online doctors available.

Convenient, high-quality virtual care including everyday, urgent, and mental health care. Get treatment online for 90% of common ER complaints. Your visit could be as low as $0 depending on your coverage.


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If you need services in a language other than English, you may call 1-800-997-6196 for translation support.

Select your state to see the average wait

Covered Visits for Humana Horizons members*

Medical

$0 copay

Therapy

$0 copay

Psychiatry

$0 copay

Coverage for Humana Horizons members in Florida is limited to 24/7 urgent care services.

*Copay may vary by state. Check your state for copay costs and services details.

If you need services in a language other than English, you may call 1-800-997-6196 for translation support.

What we treat

With 24/7 access to doctors and other medical professionals, care is available anytime and anywhere right from your smartphone, tablet or computer.

Cold & flu
  • Cough
  • Covid-19
  • Headaches
  • Nausea & vomiting
Skin conditions
  • Acne
  • Cellulitis
  • Rashes
  • Sunburn
Allergies
  • Seasonal
  • Epipen refills
  • Allergic sinusitis
  • Hives
Everyday care
  • UTIs
  • Fatigue
  • IBS
  • Joint pain

Online counseling services include online therapy and psychiatry for mental health, depending on your coverage.

  • Anxiety
  • Stress
  • Depression
  • PTSD
  • Youth mental health concerns
  • Trauma and loss
  • Bipolar disorder
  • Relationship issues
  • Medication management
  • Grief
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Getting started is easy
  1. Download the Doctor On Demand® app.
  2. Activate your account.
  3. Answer a few questions to help personalize your care.
  4. Explore your benefits.
  5. Connect to care, anytime, anywhere.
Get care, from anywhere
Download the Doctor On Demand app today.
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Frequently asked questions
State disclaimers

Call If You Need Us

If you have questions or need help reading or understanding this document, call us at 877-856-5702 (TTY: 711). We are available Monday through Friday, from 7 a.m. to 8 p.m., Eastern time. We can help you at no cost to you. We can explain the document in English or in your preferred language. We can also help you if you need help seeing or hearing. Please refer to your Member Handbook regarding your rights.

Important

At Humana, it is important you are treated fairly.

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

  • You may file a complaint, also known as a grievance:

Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618.

If you need help filing a grievance, call 877-856-5702 or if you use a TTY, call 711.

Auxiliary aids and services, free of charge, are available to you. 877-856-5702 (TTY: 711)

Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.

Humana Healthy Horizons in Ohio is a Medicaid Product of Humana Health Plan of Ohio, Inc.

Language assistance services, free of charge, are available to you. 877-856-5702 (TTY: 711)

Doctor On Demand is available 24/7

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