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Virtual First

From colds to cholesterol to depression, think of us as your first stop for everyday care.

Man working in backyard on laptop

24/7 care from the backyard, not the ER

We treat 90% of common ER complaints from bug bites to stomach bugs, from sunburn to sore throats. On call, on your phone, on your lawn chair.

Did you know you have access to a chat-based coach for $0?
Covered visits for Humana Associates

You have access to Doctor On Demand’s Virtual Primary Care inclusive of a dedicated primary care physician, integrated mental health, 24/7 urgent care, and Care Team support with awesome benefits like dietitians and more all available right from your smartphone, tablet, or computer.

Type of care
Your cost
Medical
$0
Therapy
$0
Psychiatry
$0
Coaching
$0

Virtual primary care is for Humana Associates enrolled in the Virtual First plan.

Family of 3 in video call with doctor
Your Total Virtual Care™ includes

Urgent care available 24/7 from the convenience of your own home so that you can see a medical expert, in minutes, whenever you need to.

Mental health support to ensure you feel your best both mentally and physically. It’s simple to schedule an appointment and be seen, all from the privacy of home.

Preventive healthcare with screenings and well checks to keep you healthy.

Chronic care that enables convenient access to treatment plans, check-ins, medication management, and professional support for long-term conditions.

Chat-based coaching. You have access to a chat-based coach for $0. Our coaches can help you with things like stress, jumpstarting healthy habits, relationship issues, trouble sleeping, and more.

What we treat
Urgent Care
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  • Cold and flu
  • Cough
  • COVID-19
  • Sinus infections
  • Skin rashes
  • Asthma and allergies
  • Urinary tract infections
  • Headaches and migraines
  • See all Urgent Care
Behavioral Health
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  • Anxiety and depression
  • Stress
  • Trauma and loss
  • PTSD
  • Bipolar disorder
  • Relationship issues
  • Mental health screenings
  • Grief
  • See all Behavioral Health
Virtual Primary Care
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  • Wellness visits
  • Lab and screenings
  • Chronic conditions
  • Diet and nutrition
  • RX management
  • Specialist referrals
  • Family medicine
  • Men’s and women’s health
Chat-based Coaching
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  • Healthy habits
  • Trouble sleeping
  • Work stress
  • Motivation to change
Welcome to Total Virtual Care™
See how simple it is to get the care you need.
Woman with baby and smartphone in kitchen
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Welcome to Primary Care by Doctor On Demand
Always on the go?
Download the Doctor On Demand app today.
Board-Certified Doctors, Dedicated to You.
Nikole Benders Hadi, M.D.
Dr. Nikole Benders-Hadi
Psychiatrist
Five stars

"With Doctor On Demand I am able to provide mental health treatment options and educate patients in a way many didn't think possible. I love the opportunity to improve access to care and eliminate stigma in this way. I couldn't be happier with my Doctor on Demand practice."

Dr. Prentiss Taylor
Dr. Prentiss Taylor
Family Practice Physician
Five stars

"Doctor On Demand allows me to serve people in towns and rural areas, like the ones in which my parents grew up. Also Doctor On Demand helps us provide service at inconvenient times, when many urgent care centers are closed at night or on weekends."

Dr Amy Cottrell
Dr. Amy Cottrell
Family Practice Physician
Five stars

"Through this amazing technology and staff, I can help people from all over, no matter where they are, or where I am, with a much more authentic picture of how the patients are functioning in their own environment."

seeking therapy on phone for ptsd and depression
You don’t have to manage stress alone. You’ve got us.
In a world of never ending to-do lists, and non-stop video meetings, it’s easy to feel overwhelmed. We make accessing mental health support the easiest thing you’ll do today.
See what others are saying about Doctor On Demand.

“If you don't feel like dragging your sick self out of bed, this app is for you. It connects you with a board-certified physician who will ask about your medical history and symptoms, before performing an exam — all from the comfort of your phone.”

— Corrine G., CA

“This is the best app. I’ve used it many times for my kids and myself. Very convenient. They have saved me trips to the doctor when sick or with sick kids.”

— Carson D., TN

More Total Virtual Care™ expertise is
available on our blog.

Virtual Primary Care Frequently Asked Questions

What is Doctor On Demand by Included Health?
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Doctor On Demand by Included Health is the fastest, easiest way to see a doctor, nurse practitioner, therapist or psychiatrist online on your computer, tablet, or smart phone. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule.

How do I send my specialist visit records to my Doctor On Demand primary care provider?
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If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the Doctor On Demand app or by calling Doctor On Demand’s Support team at 1-800-997-6196. 

What conditions does Doctor On Demand treat?
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Our providers see a broad range of conditions from preventive care and everyday care, to chronic condition management. Examples of common conditions we treat include: 

Chronic disease management:

  • High Cholesterol
  • Asthma
  • Diabetes
  • High Blood Pressure
  • Weight Management

Preventive care: (see section below for more details)

Urgent/acute:

  • Cold & Flu
  • Sinus Infections
  • Bronchitis & Pneumonia
  • Urinary Tract Infections
  • Vomiting & Diarrhea
  • Conjunctivitis
  • Vaginal & Yeast Infections
  • Cellulitis & Skin Conditions
  • Allergies 
  • Fevers 
What if I need a prescription?
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If your treatment includes a prescription, the provider will review the order and confirm your pharmacy during the visit. The provider will then electronically order the prescription, and it will be ready for you to pick up once your pharmacy prepares your medication. You can select your preferred pharmacy anytime in the Doctor On Demand app.

What happens if I need to get imaging?
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The process for each is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider orders imaging for you, they will review their recommendations with you during your visit.
  2. Following your visit, you’ll be contacted by a member of our Care Team who will help you find an affordable and convenient location within your network for you to get the imaging done.
  3. A member of the Care Team will help you schedule any necessary appointments and provide you with documentation to bring with you to the imaging center.
  4. Once the imaging center sends results back to Doctor On Demand, the results will be sent to us to review. Your primary care provider will then contact you with information about what the results mean and if any further action or follow up is necessary.
What if I need lab work?
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During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand within ten business days.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “My Health” in the app.

What happens if I need to see a specialist or get a physical exam?
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The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
  2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you within a few days, depending on the urgency of your situation.
  3. You’ll receive an email confirmation that your provider has made this recommendation for a referral and that you’ll hear from us soon.
  4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
  5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
  6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.
What happens during a preventive care visit or Annual Check Up?
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 During a virtual Annual Check Up, your Primary Care Provider (PCP) will:

  • Review your vitals captured via your Primary Care Kit which includes a blood pressure cuff and thermometer. 
  • Discuss personal and family medical histories
  • Review current lifestyle and health choices
  • Review immunizations
  • Screen for potential illness such as depression or anxiety
  • Discuss personal health goals such as weight loss, smoking cessation, etc
  • Guide you through a virtual physical examination

Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

If in-person preventive care is needed, your PCPs can order appropriate labs, imaging, and make referrals to in network, in-person care. Examples of services that may require a referral to an in-person provider include vaccines, blood work, mammograms, or colonoscopy. 

To learn more about our preventive care visits, watch this Virtual Primary Care video

Can I use Doctor On Demand for preventive care? 
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We believe that preventive care is a key component of primary care. Our solution was designed to effectively deliver preventive care in a virtual setting. Through video calls, our primary care provider (PCPs) can conduct the majority of the preventive care screenings you may need. 

Preventive care visits will provide our PCPs with a status on your members’ overall health. Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

Is there someone that can assist me in the event of questions after my visit with my Primary Care Provider?
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In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the Doctor On Demand by Included Health app or by calling 1-866-646-6963.

Can I see other Doctor On Demand providers besides my Primary Care Provider?
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Yes. For urgent needs, you may have a visit with any Doctor On Demand provider. Simply click “See First Available” when you open the Doctor On Demand app. 

However, for preventative care and routine visits we strongly encourage you to see your Doctor On Demand primary care provider. 

Can I switch my Primary Care Provider?
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Yes. You may change your primary care provider at any time in the Doctor On Demand by Included Health app or at doctorondemand.com. Simply go to “My Health” and select your primary care provider from “My Providers.” From your primary care provider’s biography, you will see the option to “Change Primary Doctor.”

What are your hours of operation?
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Doctor On Demand by Included Health is available with access to providers 24 hours a day, 7 days a week, 365 days a year. While our Medical practice does offer appointments, you can also see a provider “On-Demand.” This allows you to be put in line to see the next available provider, which typically occurs in 10 minutes or less. 

For therapy and psychiatry, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the Doctor On Demand by Included Health mobile app or at doctorondemand.com. On average, appointments with a therapist or psychiatrist can be booked within 7 business days. In some cases, same-day therapy and psychiatry appointments may be available.
If you need more immediate mental health care, you can take an on demand Medical visit. All of our Medical practice providers are extensively cross-trained to recognize, score, and treat mild to moderate behavioral health issues, particularly depression and anxiety. 

If you have any questions, the Member Support Team is also available via email or phone at support@doctorondemand.com or 1-855-997-0690.