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SCAN Health

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Welcome, SCAN members!
Doctor On Demand by Included Health: Healthcare when you need it. 24/7/365.
Getting care is easy

1. Set up your account

It's quick and simple to setup an account, so why not do it now before you need care?

2. Schedule a virtual appointment

Follow the easy steps to see the next available provider or schedule an appointment around your schedule.

3. Get care

Connect face-to-face with a doctor or nurse practitioner on video to get care for your concerns.

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Urgent care
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Need to see a doctor right away? You have a $0 copay for virtual urgent care.

Virtual urgent care can help with medical issues like:

  • Cold and flu
  • Coughs
  • COVID-19
  • Sinus infections
  • Skin rashes
  • Asthma and allergies
  • Urinary tract infections
  • Headaches and migraines

If you speak a language other than English and need interpretation services, please call 888-993-4087 to schedule an appointment.

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Mental Health
two woman smiling with heads leaning on each other

Contact SCAN Member Services to find out if you have a $0 copay for virtual mental health.

Appointments are available within a few days. You can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer.

Virtual mental health can help with issues like:

  • Anxiety and depression
  • Stress
  • Relationship issues
  • Grief
  • Trauma and loss
  • Post Traumatic Stress Disorder (PTSD)
  • Bipolar disorder
  • Substance use

If you speak a language other than English and need interpretation services, please call 888-993-4087 to schedule an appointment.

Need help determining which mental health specialist is best for you?

Psychiatrists are licensed medical doctors who have completed psychiatric training. They can diagnose mental health conditions, prescribe, and monitor medications and provide therapy. 

(Your Primary Care Physicians can also prescribe medication, but you might consider visiting someone who specializes in mental health care specifically so they can come up with the best treatment plan).

Please note: Our doctors are unable to write prescriptions for controlled substances such as codeine or oxycodone. Please see a doctor in person if you require medication classified as a controlled substance.

 

Psychologists hold a doctoral degree in clinical psychology or another specialty such as counseling or education. They are trained to evaluate a person’s mental health using clinical interviews, psychological evaluations, and testing. They can make diagnoses and provide individual and group therapy. Some may have training in specific forms of therapy like cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT) and other behavioral therapy interventions.

These masters-level health care professionals are trained to evaluate a person’s mental health and use therapeutic techniques based on specific training programs. They operate under a variety of job titles—including counselor, clinician, therapist or something else—based on the treatment setting.

These are a great starting place for mental wellness.

Clinical social workers are trained to evaluate a person’s mental health and use therapeutic techniques based on specific training programs. They are also trained in case management and advocacy services.

(Source: NAMI, Types of Mental Health Professionals )

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Nurse Advice Line

Connect with a Registered Nurse by phone. You have a $0 copay for Nurse Advice Line calls.

Have a healthcare question that might not need an urgent care visit?  Call our Nurse Advice Line 24/7 at 1-855-431-5537 to get an answer right away from a licensed Registered Nurse from Included Health. It's a great place to start when you are not sure what to do.

Here are the kind of questions a nurse can help you with:

  • Do I need to see a doctor for my cough or fever?
  • Where can I go to get a refill for my prescription that’s running out?
  • What is the best type of COVID-19 test?

Call 1-855-431-5537 to speak with a Registered Nurse.