Blue Cross and Blue Shield of Minnesota

Please note:

If you are a new user: before you schedule a visit, click on "Sign Up" and then follow the prompts to click on the "Add Your Health Insurance" link and add the entire ID number on your Blue Cross medical ID card.

If you are an existing user: before you schedule a visit, make sure you visit "Update your coverage” under "Me" to ensure your information is current and up to date. If you need to add or update your insurance, make sure you enter the entire ID number found on your Blue Cross medical ID card.

Welcome Blue Cross®️ and Blue Shield®️ of Minnesota

See a doctor, therapist, or psychiatrist online.

Get treatment online for 90% of common ER complaints. Plus, book an online therapy or psychiatry visit when and where you're comfortable.

See a doctor or therapist

woman taking blood pressure talking to a virtual doctor through her computer.

How much does a telehealth visit cost for Blue Cross®️ and Blue Shield®️ of Minnesota?

To see the cost for your urgent care and mental health online visit, log in to your account or register for Doctor On Demand. We'll always show you the cost upfront, so there's no surprise bills.

All members will see $0 for virtual visits at this time. You will be billed for your visit for your deductible, coinsurance or co-pay after the claim has been processed by Blue Cross and Blue Shield of Minnesota. Please look out for a bill from HRC Kollect, which is DOD’s billing partner.

Check your copay

What we treat

With 24/7 access to doctors and other medical professionals, care is available anytime and anywhere right from your smartphone, tablet or computer.

Cold & flu

Cough
Covid-19
Headaches
Nausea & vomiting

Skin conditions

Acne
Cellulitis
Rashes
Sunburn

Allergies

Seasonal
Epipen refills
Allergic sinusitis
Hives

Everyday are

UTIs
Fatigue
IBS
Joint pain

Online counseling services include online therapy and psychiatry for behavioral health.

Anxiety
Stress
Depression
PTSD
Youth mental health concerns

Trauma and loss
Bipolar disorder
Relationship issues
Medication management
Grief

Get care, from anywhere

Download the Doctor On Demand app today.

Doctor On Demand relies on location services to ensure that we are matching you with a provider licensed in the state you are in when you have your appointment. Please be sure location services on your device are turned to "on" to enable this.

Download the free app

What our patients are saying

“If you don't feel like dragging your sick self out of bed, this app is for you. It connects you with a board-certified physician who will ask about your medical history and symptoms, before performing an exam — all from the comfort of your phone.”

— Doctor On Demand Patient

“Doctor Asha was very attentive and concerned about my needs and completely professional. I am very happy and grateful about using this service. I recently experienced a close family loss. Doctor On Demand is so dynamic and offers a wide variety of services including therapy, health, and other needed services.”

— Doctor On Demand Patient

“This is the best app. I’ve used it many times for my kids and myself. Very convenient. They have saved me trips to the doctor when sick or with sick kids.”

— Doctor On Demand Patient

"We have used this service several times in the past with everything from the flu, to UTI, to tick bite. I would highly recommend Doctor On Demand."

— Doctor On Demand Patient

"Tanya Steinlage was unbelievably knowledgeable as well, as kind and willing to talk about, and explain many things about my syndrome and history of UTIs. She is one of the best people that I have talked to since finding out about my autoimmune disease. She gave me many resources, and I would like very much to work with her again."

— Doctor On Demand Patient

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Frequently asked questions

Doctor On Demand is health care service that provides convenient online access to board-certified providers, psychologists, and psychiatrists from any device with a front-facing camera, such as a smartphone, tablet, or computer.

Doctor On Demand providers can treat most common non-emergency medical issues through live, face-face video visits. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule. Urgent and Everyday care visits are available 24/7/365 and mental health care visits such as therapists and psychiatrists need to be booked in advance.

This is not a subscription or membership program. We offer a service that everyone can use and only pay for when they use it. Since we work with several leading health plans and insurance companies, your visit may be free. Be sure to add your updated insurance information when creating your account to see your cost for a visit. However, insurance is not needed to see a doctor, clinician or therapist.

Doctor On Demand physicians and clinicians are able to treat urgent and everyday care (non-emergency) conditions such as upper respiratory infections (cold, flu, covid, sinus, etc.), allergies, yeast infections, UTI’s, rashes, sports injuries, nausea, diarrhea, heartburn, back pain and much more. We can also provide travel medicine, work and school notes, and refill prescriptions.

Psychologists and psychiatrists treat stress, anxiety, relationship issues, depression, changes in mood, alcohol and tobacco addictions, and eating disorders. Psychiatrists can also manage prescription refills, a psychiatric evaluation, or even an initial diagnosis.

You do not need an appointment for everyday and urgent care visits! While our medical practice does offer appointments, you can also see a board-certified clinician “on-demand” in minutes. This allows you to be put in line to see the next available clinician 24/7/365.

For a mental health appointment with a therapist or psychiatrist, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the mobile app or website. Mental health appointments are generally available within 1-2 days but this will depend on your location and provider availability.

The most common types of online therapy include:

Cognitive-Behavioral Therapy (CBT)
Mindfulness-Based Therapy
Psychodynamic Therapy
Humanistic and Person-Centered Therapy
Dialectical Behavior Therapy (DBT)
Interpersonal Therapy (IPT)
Acceptance and Commitment Therapy (ACT)
Exposure Therapy
Family Therapy and Couples Counseling

No matter what brings you to Doctor On Demand, whether it is for urgent care such as a cold or cough, or mental health care such as a psychiatric prescription refill, all patients must begin by creating an online account. This information is HIPAA compliant and will allow us to match you with a board certified provider in your state. Entering your name, location and health insurance information (if any) will allow us to get you the best care at the best price.

Please visit our Contact Us page so we can direct you to the help you need.

If you are a patient or need member support please contact one of our Customer Support Representatives and will follow up with you.

1-800-997-6196
support@includedhealth.com

If you are experiencing a crisis or an emergency, please don’t use this tool and dial 911 or go to your nearest emergency room. You may also access the free, 24-hour National Suicide Prevention Lifeline at 1-800-273-8255 (1-800-273-TALK).

See a doctor today