TRICARE West

See a doctor, therapist, or psychiatrist online.

Military family laughing together looking at computer

TRICARE beneficiaries can get telehealth treatment for many common urgent care complaints. Plus, book an online therapy or psychiatry visit when and where you’re comfortable.

See a doctor or therapist

Reminder: Active duty service members require referrals for urgent care and mental health visits through Doctor on Demand. If you are not an active duty service member, you do not require a referral.

Virtual care here to serve you.

Get urgent, everyday, and mental health care from your phone or computer.

A network of high-quality providers

Browse therapists, doctors, and psychiatrists with different specialties.

Care when and where you need it

Connect any day or night of the week, from anywhere in the country. You can even keep your therapist if you move.

Safe and secure

Get confidential care, including prescriptions, for your unique needs from the setting of your choice.

To determine your coverage and cost, you will be asked for your 11-digit DoD Benefits Number (DBN). If you are a family member, please enter your own 11-digit DBN and date of birth. Please note, your 10-digit DoD ID number will not be accepted.

Questions about registering with your ID card?

Learn more

What we treat

With 24/7 access to doctors and other medical experts, care is available anytime and anywhere right from your smartphone, tablet or computer.

Cold & flu

Cold, flu, cough
Covid-19
Headaches
Nausea & vomiting

Skin conditions

Acne
Cellulitis
Rashes
Sunburn
Cold sores
Eczema

Allergies

Seasonal
Epipen refills
Allergic sinusitis
Hives

Everyday care

UTIs
Fatigue
IBS
Joint pain
Pediatric care
Doctor's notes

Online counseling services include online therapy and psychiatry for all behavioral health needs. Get the help you need in days, not months. Including:

Anxiety and depression
Stress
PTSD
Obsessive-compulsive disorder (OCD)
Mental health screening
Youth mental health concerns

Trauma and loss
Bipolar disorder
Personality disorders
Relationship issues
Medication management
ADHD clinical assessment

Man in his pickup truck taking a Doctor On Demand visit from his phone

A strong mind is your strongest resource

With virtual therapy and psychiatry, you get convenient and confidential mental health care. Our platform is secure and available seven days a week.

Find your therapist

Frequently asked questions

Medical, Therapy, and Psychiatry copays vary by plan and beneficiary type.*

Visit www.tricare.mil/costs/compare for details. Out-of-pocket costs and referral requirements for telehealth are the same as those for in-person visits. Reminder: Active duty service members require referrals for urgent care and mental health visits through Doctor on Demand. If you are not an active duty service member, you do not require a referral.

You can keep the same mental health provider anywhere you are in the country. By keeping the same therapist or psychiatrist, you can work closely with your provider to develop personalized treatment plans that specifically address your mental health issues and related emotional challenges.

Our doctors and psychiatrists can write prescriptions for a variety of conditions and needs. However, they are not able to prescribe controlled substances.

Please visit our Contact Us page so we can direct you to the help you need.

If you are a patient or need member support please contact one of our Customer Support Representatives and will follow up with you.

1-800-997-6196
support@includedhealth.com

If you are experiencing a crisis or an emergency, please don’t use this tool and dial 911 or go to your nearest emergency room. You may also access the free, 24-hour National Suicide Prevention Lifeline at 1-800-273-8255 (1-800-273-TALK).

If you have coverage through one of the plans below, Doctor On Demand is not covered. You can still use the app to access virtual care services, but the visit cost will not be covered by insurance. Out-of-pocket prices begin at $99 for medical visits and $134 for mental health visits. Create an account to see exact pricing.

TRICARE Prime Option – US Family Health Plan
TRICARE Prime Overseas
TRICARE Prime Remote Overseas
TRICARE Select Overseas
TRICARE for Life
TRICARE Plus
Continued Healthcare Benefits Program (CHBP)

We serve over 9 million beneficiaries and their families.

Download the free app

What our patients are saying

"Excellent Doctor! Easy to speak with, took time to ask & answer questions. Gave advice & sent in a prescription for allergies. Very pleased with her & my visit! Thank you so much!"

—Doctor On Demand Patient

"I love using Dr. On Demand! It’s fast and saves me so much time. I would normally have to go to an urgent care for things like sinus infections, colds, coughs, etc.. Dr. On Demand is the way to go! Friendly and efficient doctors!"

—Doctor On Demand Patient

"Incredibly easy, efficient and trusting at the same time. Would highly recommend to any friends, family or others!"

—Doctor On Demand Patient

"Doctor On Demand was the best option I could have chosen when I had a sinus infection triggering asthma. The nurse practitioner quickly helped me get the medicine I needed to feel better. The prescriptions were ready before I arrived. This process was seamless and so convenient. I'll choose Doctor On Demand every time."

—Doctor On Demand Patient

Continue to slideshow controls