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What if I need lab work?
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During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand within ten business days.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “My Health” in the app.

How do I send my specialist visit records to my Doctor On Demand primary care provider?
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If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the Doctor On Demand app or by calling Doctor On Demand’s Support team at 1-800-997-6196. 

What if I need a biopsy?
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We can treat the majority of all skin conditions virtually, and can prescribe treatments for primary skincare concerns. Due to the nature of our virtual care services, we do not offer biopsies or injections.